As VoIP continues to grow and gain ground in the business world and as more people take to the new technology, naturally there will be some naysayers and non-believers who may continue to focus on the misconceptions of VoIP who start to spread a few myths about the place. We’ve decided to start debunking some of these tall tales and reassure you of the power of VoIP telephony.
1. Installation is difficult:
VoIP handsets are actually very easy to install at home on in your office, even if you’re a large business with many handsets on order; they’re all plug and play! No need for any complicated wiring or external applications to mess with, it’s just the handset and your local internet connection. That’s it. There’s no annoying installation procedure when it comes to the software end either. Many handsets come pre-configured and installed already.
2. Upgrades are difficult and expensive
There is a great amount of flexibility when it comes to upgrading a VoIP phone. Not only can you choose when and what you upgrade too- it is incredibly easy to do. If you want a better handset with more lines or a different design, it is as easy as switching them out and within a few minutes your new handset is up and running; as mentioned earlier, it’s all plug and play. There’s no hidden cost to this either, everything will be laid out, upfront in your package or payment plan.
Your VoIP phone is as good as your internet connection. The entire service is dependent on this, and with the adoption rate of fibre optic broadband growing every week means higher speeds and better and more intelligent bandwidth usage, especially in a business environment. Provided you don’t have external problems with power outages, service interruptions or latency, then your VoIP phone should run like clockwork.
4. Security issues
VoIP is actually safer than regular landline phones and less prone to security leaks overall. Of course, as VoIP relies on your internet coverage then it can only be as secure as your network. These types of myths may have come about because of a shoddy internet experience while using VoIP and as a result negatively impacts on VoIP as a result.
5. Sound Quality is iffy
Once again; this can depend on your internet coverage. Sound quality can sound diminished on any phone line, VoIP or landline, but as VoIP continues to enter the mainstream and see it’s adoption rate increase, so too the technology behind the scenes. Codecs and protocols are being implemented all the time to ensure more intelligent bandwidth usage which means more consistent HD Audio quality across the board. This is compared to a traditional landline where the sound quality has hardly improved for over a century; at a measly 64kbps. This is compared to HD audio which is crystal clear, almost as if you’re in the same room as the other person/s on the other end!
6. VoIP isn’t that different to Landline
There are a number of features on VoIP that are simply not available on regular landlines. These are either advanced features to those found on landlines; such as flexible forwarding which tracks down extensions, or VoIP-only features such as call parking which helps open up lines and manage them more efficiently.
With these added features, ease of use and access and higher sound quality, it is pretty clear that many myths you hear about VoIP are simply unfounded. Some may be an over-exaggeration or simply untrue all together. Hopefully we have been able to decide whether VoIP is right for you.